After a care navigator creates a new member profile, the member should receive an email from client-support@tavahealth.com with a link to login and complete their profile. Alternatively, the member can complete their account registration by navigating to: care.tavahealth.com/login and resetting their password.
Email 1: Account Creation
After a care navigator books a session for a new member, the client should receive a confirmation email from client-support@tavahealth.com with instructions on steps that must be completed within 24 hours. These steps include:
- Complete intake. For some members, they may be required to add a credit card or debit card to cover potential no-show and cancellation fees. Their card will not be charged. This is used only if the member misses a session, or cancels their session within 24 hours of the appointment start-time.
- Accepting their provider's policies. The member must accept their provider's policy regarding no-show and late cancellations.
If a member has more than one provider, they must accept the policy for each provider on their care team.
Email 2: Pending Appointment Confirmation
After 22 hours, if the member has not accepted their provider's policies and completed the intake steps, they will receive a reminder email.
Email 3: Pending Appointment Reminder
24 Hour Appointment Reminder
1 Hour Appointment Reminder
15 Minute Appointment Reminder
Text Communication
Newsletters
In addition to appointment reminders, members will also receive a monthly newsletter from Tava containing mental health resources, free live webinars, and downloadable content.