This step-by-step guide walks through how members get started with Tava after receiving an invitation from a care navigator.
Step 1: Account Creation at care.tavahealth.com. Members will receive an email from Tava to complete your account creation. They will need to enter the same date of birth and email used by the care navigator, and create a password.
Step 2: Account Setup. To setup their account, they will be required to add basic information including phone number, address, and emergency contact.
Step 3: Confirm Coverage. This step will show the sponsoring organization with the number of covered sessions.
Step 4: Add Insurance (optional). If the member would like to add their insurance for additional sessions after their sponsored allotment, they may do so here.
Step 5: Complete Assessment. They will take a short assessment to help their provider develop a treatment plan. This short, evidence‑based assessment will be repeated every few weeks to support care planning and progress tracking.
Step 6: Accept Provider Policies. Within 24 hours of the appointment start time, the member must accept the provider's late cancellation and no-show policy, and may need to add a credit card to cover associated fees. Please note that FSA/HSA cards are not valid coverage methods for fees.
Step 7: Appointment Confirmed. The member will receive an email confirmation and text reminder 1 day, 1 hour and 15-minutes before each appointment with the link to join their session. They can edit their email preferences at anytime from the Preference Center accessible from any Tava email.