This step-by-step guide walks through how to get started with Tava after receiving an invitation from a care navigator.
Step 1: Account Creation at care.tavahealth.com. You will receive an email from Tava to complete your account creation. You will need to enter the same date of birth and email used by the care navigator, and create a password.
Step 2: Account Setup. To setup your account, you will be required to add basic information such as phone number, address, and emergency contact.
Step 3: Confirm Coverage. This step will show the sponsoring organization with the number of covered sessions.
Step 4: Add Insurance (optional). If you would like to add your insurance for additional sessions after your sponsored allotment, you may do so here.
Step 5: Complete Assessment. You will take a short assessment to help your therapist develop a treatment plan. This short, evidence‑based assessment will be repeated every few weeks to support care planning and progress tracking.
Step 6: Accept Provider Policies. Within 24 hours of the appointment being scheduled, you must accept your provider's late cancellation and no-show policy, and add a credit card to cover associated fees. Please note that FSA/HSA cards are not valid coverage methods for fees.
Step 7: Appointment Confirmed. You will receive an email confirmation and text reminder 1 day, 1 hour and 15-minutes before each appointment with the link to join their session. You can edit your email preferences at anytime from the Preference Center accessible from any Tava email.