Pre-session assessments are a standard part of every session for Tava members. This article explains how assessments work, what members will experience, and how to help if a member reaches out with questions.
What is a pre-session assessment?
A pre-session assessment is a brief mental health check-in (PHQ-9 and GAD-7) that members complete before each appointment. It takes about 2–3 minutes and gives the provider a current picture of how the member is doing before the session begins.
Which members are affected?
Pre-session assessments apply to members whose last completed assessment is more than 14 days old. Members with a recent assessment are not affected.
How are members reminded?
Members are prompted through three channels:
- Appointment reminders: (text and email) at 1 day, 1 hour, and 15 minutes before their session include a link to complete the assessment early.
- Tava member home page: displays a persistent prompt when members sign in to their account.
- Virtual waiting room: if the member hasn't completed their assessment before joining, they'll be guided through it before the session begins.
Encouraging members to complete the assessment early via the reminder link or their home page is the best way to avoid any delay at session time.
What does the member experience during a virtual session?
If a member hasn't completed their assessment before joining a virtual session, they'll see a "Take Assessment" button. Clicking it enters them into the waiting room and launches the assessment simultaneously. The session begins once the assessment is complete.
For in-person sessions, there is no required assessment enforcement. Members receive the same reminder prompts and can complete their assessment through their Tava account before arriving.
How to help a member who is having trouble
Member doesn't know where to complete the assessment: Direct them to sign in to their Tava account at care.tavahealth.com. If an assessment is due, they'll see a prompt on their home page. They can also click the link in their appointment reminder email or text.
Member says they already completed an assessment recently: If a member completed an assessment within the last 14 days, they won't be prompted again. If they're being prompted unexpectedly, ask them to confirm when they last completed one. If it appears to be an error, escalate to partner-support@tavahealth.com.
Member is blocked from joining their virtual session: The member will need to complete the assessment in the waiting room before the session can begin. Remind them it takes about 2–3 minutes. If they're experiencing a technical issue preventing them from completing it, contact partner-support@tavahealth.com.
Member wants to opt out: The assessment is a required part of joining a virtual session when one is due. If the member has specific concerns, encourage them to raise them with their provider.
Member is confused about their results: You can direct the member to the Understanding Assessment Scores help article, or encourage them to discuss their results with their provider at the start of their next session.
Key reminders
- Care navigators cannot complete assessments on behalf of members or bypass the assessment requirement. The assessment must be completed by the member directly.
- Members are prompted when their last assessment is more than 14 days old
- Virtual sessions: assessment must be completed before the session begins
- In-person sessions: reminder-only, no enforcement
- Assessment takes approximately 2–3 minutes